Returns & Exchanges

Return shipping is free for defective, damaged, or incorrect items. For all other returns, the customer is responsible for return shipping costs unless otherwise specified. We recommend using a trackable shipping method for returns.

Most items are returned with no restocking fee. A 10% restocking fee may apply to:

• Electronics and gadgets opened from original packaging
• Large furniture items
• Items returned after 15 days from delivery

To qualify for a return, items must meet the following conditions:

• Unused and in the same condition as received
• Original packaging intact with all tags attached
• Non-personalized items only (see exclusions below)
• Proof of purchase (order number) provided

We want you to love your purchase. If you are not completely satisfied, you may return most items within 7 days of delivery for a full refund or exchange. Items must be unused, in their original condition, and include all packaging, tags, and accessories.

The following items cannot be returned or exchanged:

1. Digital products — downloadable software, e-books, gift cards
2. Perishable goods — food, beverages, flowers
3. Personalized items — custom-made, engraved, or monogrammed products
4. Intimate apparel — for hygiene reasons
5. Opened beauty products — cosmetics, skincare, fragrances
6. Sale items — final sale clearance items (clearly marked on product page)
7. Restaurant dishes — the dishes are not meant to be returned after order

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos of the damage or defect along with your order number. We will arrange a free pickup or replacement immediately.

Currently, we only process returns and exchanges within Afghanistan.If you are located in a remote area, please contact our support team for specific return instructions and arrangements.

1. Contact us within 2 days of delivery via the Contact page or email
2. Provide your order number and a brief reason for the return
3. Receive a Return Authorization (RA) number from our team
4. Pack the item securely in its original packaging with all accessories
5. Ship it back to the address provided by our returns team
6. Refund is processed within 5-7 business days after we receive and inspect the item

Once your returned item is received and inspected, we will notify you of the status. Refunds are processed within 5-7 business days and credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If you received a defective, damaged, or incorrect item, we will replace it at no additional cost. Exchanges are processed within 5-10 business days after we receive the returned item. For size or color exchanges, please initiate a return and place a new order for faster processing.