Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use the Platform.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, and password. If you register as a seller, we may also collect your business name, address, tax information, and bank account details.
• Profile Information: Your profile picture, shipping addresses, preferences, and any other information you choose to add to your profile.
• Transaction Information: Details about your orders, purchases, sales, referral activities, wallet transactions, and PY investment activities.
• Communications: Your messages, inquiries, and correspondence with our support team, including any information you provide when contacting us.
• Payment Information: Payment card details, HesabPay account information, and billing addresses. Payment data is processed and stored by our payment processors (Stripe, HesabPay) and is not stored directly on our servers.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, time spent, click patterns, search queries, and referring URLs.
• Location Data: Approximate geographic location based on your IP address.
• Cookies: We use cookies and similar tracking technologies (see Section 8 for details).

2. How We Collect Your Data

We collect your data through the following means:

• Direct Interaction: When you fill out forms, create an account, place orders, or contact us.
• Automated Technologies: As you navigate the Platform, we use cookies, server logs, and analytics tools to collect usage data.
• Third Parties: We may receive information about you from payment processors, authentication providers (Google, Facebook), and analytics services, in accordance with their privacy policies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: Process orders, manage your account, facilitate referrals, administer the PY Investment Program, handle vendor payouts, and deliver customer support.
• To Communicate: Send order confirmations, shipping updates, account notifications, and responses to your inquiries. With your consent, we may send marketing communications about products, promotions, and platform updates.
• To Improve the Platform: Analyze usage patterns, troubleshoot issues, enhance user experience, and develop new features.
• To Ensure Security: Detect and prevent fraud, unauthorized access, abuse, and other illegal activities.
• To Comply with Legal Obligations: Meet regulatory requirements, respond to legal requests, and enforce our Terms of Service.

4. Data Sharing & Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With third-party vendors who help us operate the Platform, including payment processors (Stripe, HesabPay), delivery services, email providers, and analytics services. These providers are contractually bound to protect your data.
• Vendors & Sellers: When you place an order with a vendor on our marketplace, we share your shipping information and contact details with that vendor to fulfill your order.
• Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to law enforcement or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account closure for:

• Compliance with legal and regulatory obligations
• Resolution of disputes and enforcement of our Terms
• Legitimate business purposes, such as fraud prevention and platform improvement

When data is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of passwords using hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for our personnel
• Monitoring for unauthorized access and suspicious activity

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request restriction of processing in certain circumstances.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to the processing of your data for marketing purposes.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 30 days.

8. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device that help us:

• Essential Cookies: Necessary for the Platform to function, including authentication and security cookies.
• Functional Cookies: Remember your preferences, language, and settings.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve it.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

9. Third-Party Services

The Platform may contain links to third-party websites and services that are not owned or controlled by AJNAAS. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Our Platform integrates with the following third-party services:

• Stripe: Payment processing — their privacy policy applies to payment data.
• HesabPay: Mobile wallet payments — their privacy policy applies to wallet transactions.
• Google & Facebook: OAuth authentication — data shared is limited to what you authorize.
• Google Analytics: Usage analytics — data collected is anonymized where possible.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will provide notice via email or a prominent notice on the Platform. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: salesajnaas@gmail.com
• Contact Form: Contact Us

We aim to respond to all privacy-related inquiries within 30 days.